FAQs

Account

What is my Account?
Is it necessary to have an account to shop through ShopMate?
How do I update my information?
Why do I need to specify my location?
What is the purpose of specifying a radius from my location?
How do I Bargain for a product?
How do I see my saved Bargain Requests?
How do I delete a Bargain Request?
How do I check the current lowest offer on my Bargain Requests?
How do I look at all the offers on products that I’m interested in?
Why are there different prices for the same product?
Can I change my selection of an offer after generating a coupon?
What do I do if the seller is unable to supply the desired quantity?
What do I do if the seller refuses to honor the coupon?

Payment

How do I pay for an order confirmation?
Are there any hidden charges when I make a purchase through ShopMate?
How do I pay to the seller upon delivery?
How do I pay using a debit/credit card?
Is it safe to use my credit/debit card on ShopMate?
What steps does ShopMate take to prevent card fraud?
How can I get the 3D secure password for my credit/debit card?
Can I use my bank’s Internet Banking feature to make a payment?
Can I make an Internet Banking or debit/credit card payment through my mobile?
Why do I need to make payment to ShopMate in order to confirm the order?
What amount do I need to pay to the seller during delivery?

Cancellation & Refunds

How do I cancel an order?
Can I cancel part of my order?
Why have I still not received a refund into my bank account?
How long will it take to process my cancellation request?
What are the modes of refund available after cancellation?
What is the process if I want to return a product?
Where can I find the seller’s return policy?
What do I do if the seller refuses to return/replace the order?
In what circumstances will I be eligible for a refund from ShopMate?

Coupon

How do I see my generated coupons?
How do I see my processed coupons?
How do I get my coupon processed?
How do I extend the expiration date of a coupon?
What do I do if the seller refuses to honor the coupon?
Can I change my selection of an offer after generating a coupon?

Feedback & Review

Can I file a complaint against a seller?
How do I send feedback to ShopMate?